FAQ

Frequently asked questions by hosts

Menu

Getting Started

Users

Optimizing Your Space

Instruments

Equipment

Payments

Operational Concerns

Getting Started

Is my space a good fit for Music Traveler?

Yes!

Music Traveler works with a wide range of spaces to ensure that artists find the ideal match for their needs. We encourage venues to highlight their unique features. Here are just some types of venues we work with.

Can I become a host in my city?

Available cities are listed on our website. However, we are rapidly expanding,  and encourage you to register even if you do not see your city listed.

How can I start hosting?

It’s simple:

First, choose between an individual or a business account. Then, provide:

• Photo ID

• Bank details

• Captivating images of your space 

Next, fill out your profile with detailed information about your space and its location. We also suggest optimizing the description. 

Do I need approval to sign up?

In our automated sign-up, Music Traveler uses Stripe to verify that you are a real person. The verification process may differ per your location.

Further, our two-way rating system ensures that a trusted community engages on our platform. Hosts may rate every user after their stay, while users can submit a rating with comments.

Do I need insurance to become a host?

With every booking through Music Traveler, the instruments within your space are insured for up to €100,000, and all other objects are insured for up to €2,000. If you are paying in US dollars, these amounts will be converted to euros. These costs are borne by the user.

Please see additional insurance details here.

Can I set policies? How do I do that?

Yes! The space is under your full control. You can set items including:

• Pricing

• Availability

• Cancellation policy

• Usage Guidelines, Cleaning and Maintenance

• Maximum Occupancy

• Additional fees for instruments and other features

Your Users

Who will use my space?

Your space will cater to a range of users including professional musicians, music production companies, event hosts, concert organizers, record labels, music teachers, podcast hosts, and other music education organizations. 

How will my space be used?

You have full control over describing and showcasing your space's potential uses.

Typical uses of Music Traveler spaces include:

How do you vet those who will use my space?

Security is of utmost importance. As part of the sign-up process, we ensure users are real people. Further, hosts rate every user after their stay and you can access these ratings. We also automatically provide insurance for further security.

Making the Most From Your Listing

Do I have to soundproof my space?

No, not at all. While certain users search for soundproof spaces, our platform includes many popular venues that do not have that feature. 

How can I optimize my listing?  What should I include?

We encourage you to include details and special features like instruments, additional musical equipment, soundproofing, historical significance, and more.

Also, captivating images are key. For more, check out our tips below.

How do I take the best photos to enhance my space?

Follow these tips to take high-quality images that highlight your space.

• Resolution matters: Make sure your photos are at least 1024 by 683 pixels. To make your photos stand out we recommend 1920x1080.

• Set the scene: Clean the instruments, tidy them, and remove clutter to make your space look pleasant and inviting. 

• Prepare the instruments: If your room has a piano, open the lid for the top and the keyboard. A cello, double bass, or violin? Take them out of their cases to showcase them. 

• Brighten up: Take photos during the day (preferably a sunny one), open the curtains, and turn on all the lights to make your space as bright as possible. Avoid flash, as this will often result in an unnatural-looking photo.

• Choose landscape format: Photos in search results are all displayed in landscape format. Portrait photos might be cropped and won’t showcase your space very well.

• Take a variety of photos: Take close-ups of the individual instruments as well as with their surroundings, to help guests imagine the size and feel of the space. 

How does Music Traveler promote my space?

Music Traveler wants you to get bookings just as much as you do! We have a dedicated team that will provide support. We also feature spaces on social media, blogs, in our monthly newsletter, and more, all at no additional costs.

To be featured make sure you have already optimized your listing per our best practices, then email marketing@musictraveler.com.

Instruments

I just have an instrument at home, can I list it on Music Traveler?

Absolutely! You can list your instrument or equipment even if it’s in a space you fully control if you can provide access to it for a period that works with your schedule.

Do I have to tune my instrument before renting it out?

No, but having a recently tuned instrument will result in a higher chance of booking.

What information should I include about my instruments?

We encourage you to include details about your instrument, including:

• Instrument type: Clearly specify (e.g. guitar, piano, violin, drums) 

• Brand and Model: Provides users an idea about the quality and features

• Color: Both of the instrument itself and any detailing

• Current condition: Include any wear and tear, recent repairs, or refurbishments

• Age: Note the age, which may affect tone and performance

• Size: While we recommend including the dimensions of all instruments, this is particularly important for items like violins, cellos, and drums

• Technical specifications: Additional, technical details

• Accessories: Mention any accessories that come with your space, such as bows for string instruments, cases, stands, or music sheets

• Usage guidelines: Instructions or restrictions on use, such as acceptable performance settings or care instructions 

• Photos: Include high-quality photos from different angles to show the condition and details of the instrument (see photo guidelines)

Equipment

Can I rent out a space if it doesn’t have any musical instruments?

Of course! If you think musicians, teachers, podcast hosts, and other creatives can use your space in any way, we encourage you to list it.

If you have equipment that may appeal to them, we encourage you to list it too.

What type of equipment should I include in my listing?

Many types! Here are a few:

• Recording equipment: Microphones, audio interfaces, mixers, digital audio workstations (DAW), recorders, and headphones.

• Special effects and processors: By including items like pedals (distortion, delay, reverb, etc.), rack effects, multi-effects processors, and loop stations, you may attract a broader range of musicians interested in enhanced production capabilities.

• DJ equipment: List key equipment like turntables, mixers, controllers, and DJ software to attract more bookings.

• Electronic music gear: Include items such as synthesizers, drum machines, sequencers, and samplers, particularly if your studio supports electronic music production. This appeals to producers and musicians in this genre.

What type of amplification and monitoring equipment should I include?

Studios can include a variety of amplification and monitoring equipment. We encourage you to list amplifiers (guitar, bass, keyboard), PA systems, speakers, stage and studio monitors, and mixing boards.

Do I need to take photos of every instrument available in my space?

The more detailed the photos, the more likely users will book your space. However, you don’t need to itself, where instruments are visible.

Please see our photo section for more tips.

Can I rent out a space if it doesn’t have any musical instruments?

Of course! If you think musicians, teachers, podcast hosts, and other creatives can use your space in any way, we encourage you to list it.

Payments

How do I determine pricing?

You have the freedom to set your rates with our easy-to-use booking system where you can also provide availability. Even include additional fees for extras like instruments and equipment. 

Before getting started, we suggest that you compare your space to similar ones in your area to be competitive within your market.

How do I get paid?

You will receive monthly payments through Stripe, a payment system trusted by hundreds of thousands of businesses worldwide and includes fraud prevention.

Monthly payments occur in the first week of every month after previous month’s numbers are confirmed with accounting.

What are Music Traveler’s fees?

Music Traveler takes a 10% service fee from bookings that we facilitate.

Who pays the insurance?

The user pays the insurance, which is included by booking through Music Traveler. No additional insurance is needed. 

Your instruments are insured for up to €100,000 in the European Union or $100,000 USD with each booking. Objects within the space are insured up to €2,000, or the equivalent in your local currency. Please see our insurance policy for more.

Operational Concerns

I’m having trouble loading Music Traveler. What do I do?

Clear your cache or cookies from your browser. Here are some tips from Google if you are using Chrome.

Can I decline a booking?

Yes but please indicate why you are canceling, so we can provide better support and minimize cancellations for everyone.

What happens if a user cancels a booking?

If the user cancels the booking before your cancellation policy’s deadline, they will receive a full refund. If the user cancels due to your unresponsiveness, we will issue a 100% refund to the user.

What happens if I don’t respond to bookings?

If you do not respond within 48 hours, your booking will expire. Should this occur three times, we will request the removal of your space. Prior to this action, our customer support team will contact you to ensure there are no technical or other issues hindering your response.